Frequently Asked Questions (FAQ)
1. What is a refurbished refrigerator or washing machine?
Refurbished appliances are pre-owned products that have been inspected, repaired, and restored to full working condition. They undergo rigorous testing to ensure they meet our quality standards before being sold.
2. Are refurbished appliances reliable?
Yes, refurbished appliances from Best Cool are thoroughly tested and repaired by skilled technicians to ensure they perform like new. We also provide a warranty to give you peace of mind about your purchase.
3. What kind of warranty do you offer on refurbished appliances?
We offer a 6-month warranty on all refurbished refrigerators and washing machines. This covers mechanical and electrical failures, defective parts, and labor costs for repairs.
4. How do I make a warranty claim?
To make a warranty claim, contact our customer service team at +91 97425 38909 or email us at support@bestcool.in. Provide your purchase details and a description of the issue, and we will schedule a service appointment to inspect and repair your appliance.
5. Where can I purchase Best Cool refurbished appliances?
You can purchase our refurbished appliances directly from our store located at T. C. Palya. You can also browse our selection and place orders through our website: www.bestcool.in.
6. Do you offer delivery services?
Yes, we provide delivery services for all purchases. Our team ensures that your appliance is safely delivered to your home.
7. How do I maintain my refurbished refrigerator or washing machine?
Regular cleaning and proper usage are key to maintaining your appliance. Follow the manufacturer’s guidelines for care and use. Additionally, inspect your appliance regularly for any signs of wear or potential issues.
8. Can I purchase accessories for my refurbished appliance?
Yes, we offer a wide range of accessories for both refrigerators and washing machines. Visit our store or check our website to find the accessories you need.
9. What should I do if my appliance stops working?
If your appliance stops working, contact our customer service team at +91 97425 38909. We will guide you through the process of scheduling a repair service.
10. Do you offer repair services after the warranty period?
Yes, we offer repair services even after the warranty period has ended. Our skilled technicians can diagnose and fix issues with your appliance. Please contact us for more information on our repair services and pricing.
11. How does buying a refurbished appliance help the environment?
Buying a refurbished appliance helps reduce waste by giving a second life to pre-owned products. It also conserves resources that would otherwise be used to manufacture new appliances.
12. What if I am not satisfied with my purchase?
Your satisfaction is our priority. If you encounter any issues or are not satisfied with your purchase, please contact our customer service team. We will work with you to resolve any concerns and ensure you have a positive experience with Best Cool.